Terms and Conditions

Welcome to Graysync.

These Terms and Conditions (“Terms”) govern your access to and use of the Graysync website, applications, platform, APIs, integrations, plugins, and related services (collectively, the “Services”).

By accessing or using Graysync, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

1. About Graysync

Graysync is a cloud-based Enterprise Resource Planning (ERP) platform that provides tools for customer management, project management, invoicing, finance, inventory, reporting, workflow automation, and third-party integrations.

2. Account Registration

To access certain features of the Services, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.
  • Keep your account credentials secure.
  • Maintain the confidentiality of your login information.
  • Notify us immediately of any unauthorized access to your account.

You are responsible for all activities performed under your account.

3. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose.
  • Attempt to gain unauthorized access to any system or data.
  • Interfere with the operation or security of the Services.
  • Upload malicious code, viruses, or harmful content.
  • Reverse engineer, copy, modify, or distribute the Services without authorization.
  • Use the Services in a manner that could damage Graysync or other users.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Customer Data

You retain ownership of all data that you upload, submit, or store within Graysync.

By using the Services, you grant Graysync permission to process, store, transmit, and display your data solely for the purpose of providing the Services.

You are responsible for ensuring that you have the necessary rights and permissions to upload and process any data stored within the platform.

5. Integrations and Third-Party Services

Graysync may integrate with third-party services, including but not limited to:

  • Stripe
  • Xero
  • Microsoft 365
  • Google Workspace
  • WordPress

Your use of third-party services is subject to their own terms and privacy policies.

Graysync is not responsible for the availability, functionality, or actions of third-party services.

6. Subscription and Payments

Certain features of Graysync may require a paid subscription.

By purchasing a subscription, you agree to:

  • Pay all applicable fees.
  • Provide valid payment information.
  • Authorize recurring billing where applicable.

Subscription fees are non-refundable unless otherwise required by law or explicitly stated in a written agreement.

Graysync reserves the right to modify pricing with reasonable notice.

7. Intellectual Property

Graysync and its licensors retain all rights, title, and interest in the Services, including:

  • Software
  • Design
  • Source code
  • Documentation
  • Logos
  • Trademarks
  • Features and functionality

These Terms do not grant you ownership of any Graysync intellectual property.

8. Availability of Services

We strive to provide reliable and uninterrupted Services; however, we do not guarantee that the Services will always be available, secure, or error-free.

We may:

  • Perform maintenance.
  • Update or modify features.
  • Suspend access for security reasons.
  • Discontinue features when necessary.

9. Data Backup and Security

Graysync implements reasonable security measures to protect customer data.

However, you acknowledge that no system can guarantee complete security.

Customers are encouraged to maintain their own backups of critical business information.

10. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Graysync disclaims all warranties, whether express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Availability
  • Accuracy of results

11. Limitation of Liability

To the maximum extent permitted by law, Graysync shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Lost revenue
  • Loss of business opportunities
  • Data loss
  • Service interruptions

In no event shall Graysync’s total liability exceed the amount paid by the customer for the Services during the twelve (12) months preceding the claim.

12. Termination

You may stop using the Services at any time.

Graysync may suspend or terminate access if:

  • These Terms are violated.
  • Payment obligations are not met.
  • Use of the Services presents a security or legal risk.

Upon termination, your right to access the Services will cease.

13. Changes to the Services

We reserve the right to modify, enhance, or discontinue any aspect of the Services at any time.

We may also update these Terms periodically.

Continued use of the Services after updates become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Graysync operates, without regard to conflict of law principles.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Graysync

Email: support@graysync.io

Website: https://graysync.io

By using Graysync, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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