Privacy Policy

At Graysync, we value your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard information when you use the Graysync website, platform, and integrations, including our WordPress plugins and connected services.

Who we are

Graysync is a cloud-based ERP and business management platform designed to help businesses manage customers, projects, invoicing, finances, operations, and integrations.

Website: https://graysync.io

Information We Collect

We may collect the following information:

Account Information

When you register for a Graysync account, we may collect:

Name
Company name
Email address
Phone number
Billing information
User preferences

Usage Information

When you use our platform, we may collect:

Login activity
Device and browser information
IP address
System logs
Performance and diagnostic information

Customer Data

Information that you choose to store in Graysync, including:

Customer records
Contact information
Project information
Invoices and financial records
Supplier information
Documents and attachments

This information remains under the control of the account owner.

WordPress Plugin Data

The Graysync WordPress plugin may collect and transmit information that you explicitly configure and submit through your WordPress website.

Depending on your configuration, this may include:

Contact form submissions
Customer information
Lead information
Website enquiry details
Form field data mapped by the site administrator

The plugin only sends information to your connected Graysync account for processing and storage.

The plugin does not sell, share, or distribute submitted data to third parties.

How We Use Information

We use collected information to:

Provide and maintain our services
Process and manage customer records
Synchronize data between connected systems
Improve platform functionality
Provide customer support
Monitor security and prevent abuse
Comply with legal obligations

Third-Party Services

Graysync may integrate with third-party services such as:

Stripe
Xero
Microsoft 365
Google Workspace
WordPress

When you connect third-party services, information may be exchanged only as required to provide the requested functionality.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the Internet is completely secure, we take appropriate measures to protect your data.

Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Account owners may request deletion of their information subject to legal and operational requirements.

Cookies

Our website may use cookies and similar technologies to improve user experience, maintain sessions, analyze website performance, and enhance security.

You may control cookies through your browser settings.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your information
Correct inaccurate information
Request deletion of information
Restrict processing
Request a copy of your data

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Graysync

Email: support@graysync.io