Before Graysync we were jumping between five different tools just to manage projects and finances. Now everything is centralised in one place — tasks, resources, reporting, and financial insights. It’s saved our team hours every week and helped us focus on creativity instead of admin.
At Graysync, we value your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard information when you use the Graysync website, platform, and integrations, including our WordPress plugins and connected services.
Who We Are
Graysync is a cloud-based ERP and business management platform designed to help businesses manage customers, projects, invoicing, finances, operations, and integrations.
Website: https://graysync.io
Information We Collect
We may collect the following information:
Account Information
When you register for a Graysync account, we may collect:
- Name
- Company name
- Email address
- Phone number
- Billing information
- User preferences
Usage Information
When you use our platform, we may collect:
- Login activity
- Device and browser information
- IP address
- System logs
- Performance and diagnostic information
Customer Data
Information that you choose to store in Graysync, including:
- Customer records
- Contact information
- Project information
- Invoices and financial records
- Supplier information
- Documents and attachments
This information remains under the control of the account owner.
WordPress Plugin Data
The Graysync WordPress plugin may collect and transmit information that you explicitly configure and submit through your WordPress website.
Depending on your configuration, this may include:
- Contact form submissions
- Customer information
- Lead information
- Website enquiry details
- Form field data mapped by the site administrator
The plugin only sends information to your connected Graysync account for processing and storage.
The plugin does not sell, share, or distribute submitted data to third parties.
How We Use Information
We use collected information to:
- Provide and maintain our services
- Process and manage customer records
- Synchronize data between connected systems
- Improve platform functionality
- Provide customer support
- Monitor security and prevent abuse
- Comply with legal obligations
Third-Party Services
Graysync may integrate with third-party services such as:
- Stripe
- Xero
- Microsoft 365
- Google Workspace
- WordPress
When you connect third-party services, information may be exchanged only as required to provide the requested functionality.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the Internet is completely secure, we take appropriate measures to protect your data.
Data Retention
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account owners may request deletion of their information subject to legal and operational requirements.
Cookies
Our website may use cookies and similar technologies to improve user experience, maintain sessions, analyze website performance, and enhance security.
You may control cookies through your browser settings.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Request a copy of your data
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Graysync
Email: support@graysync.io
Website: https://graysync.io
By using Graysync services, website, or integrations, you agree to the terms of this Privacy Policy.